Other Information

Hygienist

We employ a part-time hygienist who is trained in all aspects of dental care, including scaling and polishing teeth, and to give advice on promoting oral health.

Protection

As a caring practice we take all the necessary precautions to safeguard both patients and staff against blood-bourne infections such as Aids and Hepatitis.

We follow recommended guidelines with regard to the sterilisation of instruments and the use of disposable items.

Complaints Procedure

We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints please contact Mrs Siddle on 01255 220322 who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.

Patient Confidentiality

We take patient confidentiality extremely seriously at Valley Dental Practice and all personal information is treated in the strictest confidence. Only members of staff have access to patient information and we have a strict confidentiality policy. To see a copy of this policy, please ask at reception.

Violence or Abuse

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.